TERMS & CONDITIONS
CUSTOMER CARE
Customer Care & Support
At Dolcèzia, we believe that exceptional service is as important as the products we offer. Our dedicated support team is here to ensure your experience with us is seamless, refined, and enjoyable from start to finish.
How We Can Assist You
Our Customer Care team is available to help with:
-
Order inquiries and updates
-
Shipping and delivery questions
-
Returns and exchanges
-
Product information and recommendations
-
Any concerns regarding your experience with us
We are committed to providing thoughtful and timely assistance with every request.
Contact Us
For all inquiries, please reach out to us via email:
Email: support@dolcezia.com
We aim to respond to all messages within 24–48 hours (business days).
Support Hours
Our team operates during the following hours:
-
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
-
Weekends & Public Holidays: Limited availability
Order Support
Once your order has been placed, our team works quickly to process it.
If you need to make changes or cancel your order, please contact us as soon as possible. While we will do our best to accommodate your request, changes cannot be guaranteed once the order has been processed.
Quality Commitment
At Dolcèzia, we carefully select and curate every item to meet our quality standards. If you experience any issue with your order, we encourage you to contact us — we are here to help and will always aim to find a suitable solution.
Response & Resolution
We strive not only to respond quickly, but to resolve your concerns efficiently and professionally.
Your satisfaction is important to us, and we are committed to maintaining a high standard of care in every interaction.
PRIVACY & SAFETY
Your Privacy & Safety
At Dolcèzia, your privacy and security are of the utmost importance to us. We are committed to protecting your personal information and ensuring a safe and secure shopping experience at all times.
Information We Collect
When you interact with our website, we may collect the following information:
-
Personal details (such as name, email address, shipping and billing address)
-
Payment information (processed securely via trusted payment providers)
-
Order history and purchase activity
-
Device and browsing information (such as IP address and cookies)
This information is collected to ensure a smooth and personalized shopping experience.
How We Use Your Information
Your information is used to:
-
Process and deliver your orders
-
Communicate updates regarding your purchase
-
Provide customer support
-
Improve our website, services, and user experience
-
Prevent fraudulent transactions and enhance security
We only use your data where necessary and in accordance with applicable laws.
Data Protection & Security
We implement appropriate technical and organizational measures to protect your data against:
-
Unauthorized access
-
Loss or misuse
-
Alteration or disclosure
All transactions are processed through secure payment gateways and encrypted technologies.
Sharing Your Information
We respect your privacy and do not sell your personal data.
Your information may be shared with trusted third parties only when necessary, including:
-
Payment processors
-
Shipping and logistics partners
-
Service providers that support our operations
All partners are required to handle your data securely and in compliance with data protection regulations.
Your Rights
Under applicable data protection laws, including the UK General Data Protection Regulation, you have the right to:
-
Access the personal data we hold about you
-
Request correction of inaccurate data
-
Request deletion of your data
-
Object to or restrict certain processing activities
To exercise your rights, please contact us using the details below.
Cookies
Our website uses cookies to enhance your browsing experience.
Cookies help us:
-
Remember your preferences
-
Improve website functionality
-
Analyze traffic and performance
You may manage or disable cookies through your browser settings.
Data Retention
We retain your personal information only for as long as necessary to:
-
Fulfil the purposes outlined in this policy
-
Comply with legal and regulatory obligations
Safety & Secure Shopping
Your safety is a priority at Dolcèzia. We take proactive measures to ensure:
-
Secure payment processing
-
Protection against fraudulent activity
-
Continuous monitoring of our systems
Updates to This Policy
We may update this Privacy & Safety Policy from time to time to reflect changes in legal requirements or our practices.
We encourage you to review this page periodically.
Contact
For any privacy-related questions or requests:
Email: support@dolcezia.com
WHOLESALE INQUIRIES
Wholesale & Partnerships
At Dolcèzia, we welcome opportunities to collaborate with select retailers and partners who share our appreciation for quality, style, and refined customer experience.
We are pleased to offer wholesale partnerships for businesses looking to feature our collections within their stores or platforms.
Who We Work With
We partner with:
-
Boutique retailers
-
Online stores
-
Concept stores
-
Curated marketplaces
We carefully review each inquiry to ensure alignment with our brand values and presentation standards.
Wholesale Benefits
Our partners benefit from:
-
Access to curated Dolcèzia collections
-
Competitive wholesale pricing
-
Reliable order fulfilment
-
Ongoing support from our team
Minimum Requirements
To maintain brand integrity, we may require:
-
A registered business
-
Relevant retail or e-commerce presence
-
Minimum order quantities (applied upon approval)
How to Apply
To express your interest in becoming a wholesale partner, please contact us with the following details:
-
Business name
-
Website or store link
-
Location
-
Product categories of interest
-
Estimated order volume
Contact
Please send all wholesale inquiries to:
Email: support@dolcezia.com
Our team will review your application and respond within 2–3 business days.
PAYMENT METHODS
-
Credit / Debit Cards
-
PAYPAL
-
Offline Payments