SHIPPING & RETURNS
SHIPPING POLICY
At Dolcèzia, we are committed to delivering your order with care, precision, and efficiency.
All orders are carefully processed within 1–2 business days (excluding weekends and UK public holidays). Once your order is prepared, you will receive a confirmation email with your tracking information.
Estimated Delivery Times
We partner with trusted logistics providers to ensure a smooth and reliable delivery experience:
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United Kingdom: 5–8 business days
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Europe: 6–10 business days
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International: 7–14 business days
Please note that all delivery times are estimates and may vary slightly during peak seasons or due to circumstances beyond our control.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery location and selected service.
From time to time, complimentary shipping may be offered on selected orders or promotional campaigns.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email, allowing you to follow your delivery journey in real time.
Customs & Import Duties
For orders shipped outside the United Kingdom, customs duties and import taxes may apply upon arrival in your destination country.
These charges are determined by local authorities and remain the responsibility of the customer.
Delivery Considerations
While we strive to meet all estimated delivery windows, occasional delays may occur due to:
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High demand periods
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Carrier or logistics disruptions
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Customs processing (for international orders)
We appreciate your understanding and patience in such situations.
Incorrect Shipping Information
Please ensure that all shipping details are accurate at checkout.
Dolcèzia cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete address information provided at the time of purchase.
Lost or Delayed Orders
If your order appears delayed beyond the estimated timeframe, we encourage you to contact us.
Our team will be happy to assist and ensure your experience remains seamless.
Contact
For any shipping-related inquiries, please contact our support team:
Email: support@dolcezia.com
RETURN & EXCHANGE POLICY
Returns & Exchanges
At Dolcèzia, we take pride in the quality and care of every item we deliver. If for any reason you are not fully satisfied with your purchase, we are here to assist you.
Right to Cancel
In accordance with UK consumer protection laws, you have the right to cancel your order within 14 days of receiving your item, without providing a reason.
To exercise this right, you must notify us within this period by contacting our support team.
Eligibility for Returns
To be eligible for a return:
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Items must be unused, unworn, and in original condition
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All original packaging must be included
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The return request must be made within 14 days of delivery
We reserve the right to refuse returns that do not meet these conditions.
Return Process
To initiate a return, please contact us at:
Email: support@dolcezia.com
Include:
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Your order number
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Reason for return
Once your request is approved, we will provide return instructions.
Return Shipping Costs
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Customers are responsible for return shipping costs
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Original shipping fees are non-refundable
We recommend using a tracked service, as we cannot guarantee receipt of returned items.
Refunds
Once your return is received and inspected:
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Approved refunds will be processed to your original payment method
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Please allow 5–10 business days for the refund to appear in your account
Exchanges
We only replace items if they are:
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Defective
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Damaged upon arrival
If you receive a faulty item, please contact us within 48 hours of delivery, including photos of the issue.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Items marked as final sale
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Personalised or custom-made products (if applicable)
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again
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Contact your card provider (processing times may vary)
If the issue persists, please contact our support team.
Contact
For all return and exchange inquiries:
Email: support@dolcezia.com