At Dolcèzia, we believe your experience should feel effortless from the moment you place your order until it arrives at your door.

Every order is carefully prepared and processed within 1–2 business days (excluding weekends and UK public holidays). Once your order has been dispatched, you will receive a confirmation email with your tracking information.

Estimated Delivery Times

We partner with trusted logistics providers to ensure every order is delivered safely and efficiently.

United Kingdom: 5–7 Business Days

Europe: 6–10 Business Days

International: 7–14 Business Days

Please note that delivery times are estimates and may occasionally vary during peak seasons, adverse weather conditions, customs processing, or other circumstances beyond our control.

Shipping Fees

Free Standard Shipping is available on all UK orders.

For international destinations, shipping rates are calculated automatically at checkout based on your delivery location.

Order Tracking

Every order includes full tracking from dispatch to delivery.

As soon as your parcel leaves our warehouse, you'll receive a tracking number via email so you can follow your order every step of the way.

Customs & Import Duties

Orders shipped outside the United Kingdom may be subject to customs duties, taxes, or import fees imposed by local authorities.

These charges are determined by your country's customs office and are the responsibility of the customer.

Delivery Information

While we always strive to meet our estimated delivery times, occasional delays may occur due to:

• High seasonal demand

• Courier or logistics disruptions

• Customs inspections for international shipments

We truly appreciate your patience and understanding should any unexpected delays arise.

Shipping Address

Please double-check your shipping details before completing your purchase.

Dolcèzia cannot be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact our support team.

We'll investigate the shipment promptly and, where appropriate, arrange a replacement or refund to ensure your shopping experience remains worry-free.

Why Shop With Dolcèzia?

✓ Free UK Shipping

✓ Fully Tracked Delivery

✓ Secure Checkout

✓ 14-Day Returns

✓ Premium Customer Support

Contact

For any shipping-related questions, we're always happy to help.

Email: support@dolcezia.com

RETURN & EXCHANGE POLICY

Returns & Exchanges

Your satisfaction is important to us.

If you're not completely happy with your purchase, we'll do our best to make things right.

Your Right to Cancel

In accordance with UK consumer protection laws, you have the right to cancel your order within 14 days of receiving your item without giving a reason.

Simply contact our support team within this period to begin the cancellation process.

Return Eligibility

To qualify for a return, your item must:

• Be unused and in its original condition

• Include all original packaging

• Be requested within 14 days of delivery

Returns that do not meet these conditions may not be eligible for a refund.

How to Start a Return

To request a return, please contact us at:

Email: support@dolcezia.com

Please include:

• Your order number

• The reason for your return

Once your request has been reviewed, we'll provide detailed return instructions.

Return Shipping Costs

Unless the item is faulty or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

For your protection, we recommend using a tracked shipping service when returning your item.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

Approved refunds are issued to your original payment method.

Most refunds are processed within 5 business days after approval, although your bank or card provider may require additional processing time.

Damaged or Defective Items

If your order arrives damaged or defective, simply contact us within 48 hours of delivery.

Please include clear photos of the issue, and we'll work quickly to provide a replacement or an appropriate solution.

Non-Returnable Items

The following items cannot be returned:

• Final Sale items

• Personalised or custom-made products (where applicable)

Missing Refunds

If you haven't received your refund:

• Check your bank account again.

• Contact your card provider, as processing times may vary.

• If you still require assistance, please contact our support team.

Our Promise

At Dolcèzia, every order is prepared with care because we believe your beauty ritual should feel effortless from the moment you shop until your package arrives at your door.

Thank you for choosing Dolcèzia.

Contact

For all return and exchange enquiries:

Email: support@dolcezia.com